FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
AVOIDING LUMPS IN THE MIX
Lets talk lumps- For those who have experienced lumps in their mix....(not harmful) the number 1 solution is to make sure you have enough agitation space in the bottle you're shaking. This is why we recommend 1 litre of water in a 1.5 litre bottle.
Other causes of lumps can be water temperature. If its too warm, it'll lump up quicker than you can shake it.
As a totally natural product we are dealing with its totally natural quirks.
HOW DO I MAKE IT HOT?
If you add Octacle directly into hot water, it is more likely to clump.
The best way to make Octacle Suit Lube hot, is to mix it initially with less cold water (500ml as opposed to 1 litre). Then once you've shaken and dissolved it, add very hot water to that, and shake again.
CAN I USE IT IN THE POOL?
Yes you can! However, you may need to make a slightly stronger mix as the chlorine breaks down the Octacle quicker.
CAN I USE SALT WATER TO MIX?
Yes you can! However, like the chlorine in a pool, the salt does make for slightly less slippery mix. Just add an extra half tsp!
DO YOU POST INTERNATIONALLY?
If you live in UK or Australia, just use the online shop as usual and it will calculate shipping by weight/size. If you are outside of these zones, please contact me and Ill sort you out! Please be aware that there are delays on all international (and national!) freight due to Covid etc.
WHAT IS YOUR RETURN POLICY?
If you are unhappy with your purchase for any reason, please contact me and we can discuss the situation.